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Individual Airlines Unaccompanied Minor Information
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Continental
Young Travelers Club
The Young Traveler Clubs provide an enclosed, secured area where unaccompanied children can wait for a connecting flight or to be picked up by the party meeting them. The Clubs are supervised by Continental employees and provide entertainment and snacks for kids who have to "hang" for a while. Television, books, games and toys are available. We don't get many complaints; the kids like the Club atmosphere.
Continental has Club rooms in Cleveland, Houston and Newark that are open year round. The Clubs are staffed by employees with overlapping shifts so more than one person is often on duty during the day.
The Continental employee(s) on duty is responsible for:
Coordinating connections
Providing comfort to anyone who needs comforting (a child may become overly concerned if you're running a little late - we know it happens - sometimes our airplanes run a little late, too, and we provide reassurance whenever needed)
Ensuring enough snacks are available
Negotiating differences between children should they arise (we rarely have problems).
How the Club works:
A Continental Representative escorts your child to the Young Traveler Club and turns their ticket over to the Continental employee in the Club.
The employee on duty keeps your child's ticket until either you arrive to pick them up or it's time to go to their connecting flight.
Another Continental Representative will escort your child to their connecting flight at the appropriate time and either actually escort your child on the flight or turn them over to another Continental Representative who will board the child and introduce them to the Flight Attendants working the flight.
We recognize that your most important concern is that your child is protected and delivered safely to the correct party. It is also our number one concern. We hope to create a memorable experience for you and your child that will be pleasantly remembered long after the trip is completed.
Service Fees for Children Traveling Alone
Children traveling unaccompanied pay a full adult fare.
An additional service charge is collected to cover extra handling required when an unaccompanied child travels. Please confirm this charge when placing your reservation.
Domestic Fee:
Domestic fees apply to travel within/between the U.S. (all 50 States), Canada and Mexico.
International Fee:
International fees apply to travel to/from the U.S. (all 50 States), Canada and/or Mexico to any other international destination (including the U.S. Territories of Puerto Rico, Virgin Islands and Guam).
The unaccompanied minor service charge may be paid at the time of reservation, or prior to departure at a Continental Airport Ticket Office or Continental Ticket Office facility. Travel Agents may also collect the unaccompanied minor service charges.
FAQ
Can my child travel by himself to International destinations?
Yes, this information is applicable to flights within the United States as well as worldwide. Please verify international documentation requirements for children with your local Continental Airlines Reservations office if your child is traveling to an international destination either with or without you.
Does the airline want any special information?
An airline requires the following information in order to accept an unaccompanied child for travel, and the best time to provide it is when you make your child's reservation:
The name of the person bringing the child to the airport
The home telephone number and address of this person
The name of the person meeting the child
The business and home telephone numbers and home address of this person.
When your child arrives at his destination, the person meeting the child is required to provide positive identification to ensure that they are the person indicated on the Young Traveler form that is attached to the ticket jacket.
What time should I be at the airport?
Allow for at least 30 minutes in addition to the airport processing times shown for your airport. The Airport Service Agent working your child's flight verifies the information in your child's reservation or places the information in the reservation if it's not already there. In addition, the agent completes a Young Traveler form which is paperwork that is attached to your child's ticket jacket.
You will receive a check-point pass which will permit you to pass through security with your child. It is then necessary for you to wait at the gate until the airplane departs. Please note that due to security restrictions at some airports you may not be permitted to enter the gate area. In such a case, your child will be escorted by a Continental representative.
Unaccompanied children are very special Continental Customers, and we invite them to board ahead of other Customers during priority or courtesy boarding. This extra few minutes on the aircraft prior to everyone else boarding provides the Flight Attendants with the opportunity to:
Personally greet your child
Introduce your child to the cockpit, time permitting
Take your child to their seat and assist with carry on items
Orient your child to the safety features of the aircraft
Point out lavatory locations.
Can I go onboard with my child?
You'll be asked to say goodbye in the terminal area because the jetway and the aircraft are secured areas and access is restricted to ticketed customers only. A Continental employee will escort your child onboard and introduce them to the Flight Attendants. It's a good idea for a parent/guardian to stay at the airport in the immediate gate lobby area until the child's plane takes off.
My child is on medication; how is this handled?
Continental employees are not allowed to administer medication to a passenger. If your child has a condition that requires medication, please consult with your physician before making your reservations. They may feel that it would be best to postpone travel until medication is no longer needed and/or they may be able to recommend a different dosage for the day your child travels so that medication is not necessary during the travel period.
Contact:
Physical Address
1600 Smith Street
Houston, Texas 77002
United States
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